10,000+ drivers have already checked
Had a car on PCP finance between 2007 and 2024?
You may be entitled to money back.
No registration numbers or paperwork required
Your car dealer might have put a hidden commission on your car payments without you realising, putting you on the line for costs which you should have not paid – subject to review, you could be entitled to an average refund of £1658*.
PCP Refunds is a trading style of Conclusive Financial Ltd, authorised and regulated by the FCA (No. 838617). You do not need to use a Claims Management Company (CMC) or a Law Firm. You can complain directly for free to your lender, the Financial Ombudsman Service or use the FCA’s consumer redress scheme. Solicitor fees, if used, are up to 15% – 30% excluding VAT of any successful claim.
*£1658 (subject to fees#) is the average payout figure based on average 2 finance agreements per person: https://www.fca.org.uk/news/statements/fca-confirms-motor-finance-redress-scheme
The Financial Conduct Authority (FCA) has revealed the details of its car finance compensation scheme. It is estimated that around 12 million UK car finance agreements could be eligible for compensation, with total payouts of approximately £7.5 billion. These figures are illustrative only and do not guarantee any outcome for individual claims. At the moment, the scheme is suspended as it is undergoing legal challenge. Successful complaints are unlikely to see compensation until 2027. The FCA has imposed deadlines by which lenders should respond to complaints in the event your agreement does not attract Compensation. However, the timing of that response is uncertain because of the legal challenge. See FCA statement: https://www.fca.org.uk/consumers/car-finance-complaints
What is a car finance claim?
A car finance claim is a way to seek compensation if your car finance agreement was mis-sold. In many cases, drivers paid more than they should have because dealers or brokers received undisclosed commission. If the commission wasn’t properly explained to you, you could be owed compensation.
Successful claims may result in compensation of up to £829* per vehicle. Average payout figure. Not all consumers will be eligible for compensation. See FCA statement https://www.fca.org.uk/news/statements/fca-confirms-motor-finance-redress-scheme.
What's the average payout?
According to the Financial Conduct Authority (FCA), the expected average payout per eligible car finance agreement under its motor finance compensation scheme is around £829*. This figure is an estimate based on modelling of the number of agreements that could qualify and possible participation, and it includes simple interest under the FCA’s methodology. However, actual payouts could be higher or lower depending on individual circumstances, such as the details of your loan and the final rules of the scheme once they are published.
There is no guarantee that a representative will recover any more than you may achieve if you pursued the claim on your own. Not all consumers will be eligible for compensation. See FCA statement https://www.fca.org.uk/news/statements/fca-confirms-motor-finance-redress-scheme.
Can I claim for more than one vehicle?
Yes. If you’ve financed multiple vehicles, you may be able to claim for each agreement that was mis-sold. Each agreement is assessed separately, and any compensation awarded will depend on the specifics of that agreement.
What if I don't have my paperwork anymore?
That’s not a problem. The agreement finder can identify your eligible finance agreements using your details, which we check through a credit search facility solely to confirm the agreements you may have. You don’t need to have the documents yourself to get started.
Is my agreement eligible?
The FCA has implemented a Consumer Redress Scheme that explains the circumstances when a motor finance agreement might be eligible for compensation within the scope of the Scheme. However, please be aware that the solicitors we work with may apply their own eligibility criteria for locating agreements that they will assist you with. Please make sure you review the solicitor’s client care pack for further information.
Can I submit a claim myself without using a firm?
You can also pursue a claim yourself, free of charge, either directly with your finance company or through the Financial Ombudsman Service or the FCA’s redress scheme.
Please refer to the FCA’s redress scheme via the link below:
https://www.fca.org.uk/news/statements/fca-confirms-motor-finance-redress-schemeWhich lenders can I claim against?
Claims can potentially be made against a wide range of UK lenders, including many well-known finance providers, brokers, and dealerships.
How long will my claim take?
The Financial Conduct Authority (FCA) has revealed the details of its car finance compensation scheme. If you took out car finance between 2007 and 2024, you may be eligible for compensation, it’s worth checking whether you’re eligible.
Following the latest FCA statement on 30th March 2026, the Financial Conduct Authority (FCA) has confirmed it will go ahead with a scheme to compensate some car finance customers who were treated unfairly.
The scheme has now been split into two periods:
- 6 April 2007 to 31 March 2014
- 1 April 2014 to 1 November 2024
Not all consumers will be eligible for compensation.
See FCA statement https://www.fca.org.uk/news/statements/fca-confirms-motor-finance-redress-scheme
PCP Claim Timelines in 2026
Agreements April 2014 – Nov 2024: The scheme opens on 30 June 2026. Submitting before this date means a decision by 30 September 2026.
Agreements April 2007 – March 2014: The scheme opens on 31 August 2026. Complaints received earlier can expect a response by 30 November 2026.
Final Deadline: The final date to make a claim is 31 August 2027.
Why start your claim as soon as possible?
Starting your PCP (Personal Contract Purchase) claim early is strongly recommended, as it allows you to get in the queue for potential compensation due to mis-sold car finance, with the FCA Consumer Redress Scheme.
Why You Should Start Your Claim Early
Earlier Decisions: As lenders must respond to complaints within 3 months from the dates of 30th June 2026 or 31st August 2026, depending on the date your agreement commenced, if your complaint was submitted before those dates, or within 3 months of the date of your complaint if it was submitted after those dates, the earlier you submit your complaint, the sooner you should receive a response, in line with the Consumer Redress Scheme timeframes.
No Need to Wait: You do not need to wait for your lender to contact you, even though lenders are required to attempt to do so within six months of the scheme starting.
No Initial Documentation Required: You can start with basic information to begin the process before full documentation is secured.
You do not need to use a claims management company (CMC) or solicitors; you can complain directly to your lender, use the Financial Conduct Authority (FCA) redress scheme or if you are not satisfied with the outcome you can complain to the Financial Ombudsman Service (FOS) free of charge.
If your claim is successful, our solicitors’ fees will be deducted from the compensation recovered. If your claim is unsuccessful, you will not be required to pay any fees. A fee between 15 – 30% (exclusive of VAT) applies (fee dependant on level of redress secured. You have the right to cancel this agreement within 14 days without charge. If you cancel after the 14-day cooling-off period, reasonable fees may apply for work already undertaken. Full details of our fees and terms will be provided before you proceed.
Our partnered law firm has identified that client(s) have on average 2 agreements. Based on the FCA average £829* per agreement, potential claims estimated will be £1,658. Under the new redress scheme, Lenders will refund only affected agreements. Compensation depends on eligibility and FCA redress criteria*.
*Average payout figure and Redress Scheme: https://www.fca.org.uk/news/statements/fca-confirms-motor-finance-redress-scheme
Following the latest FCA statement on 30th March 2026, the Financial Conduct Authority (FCA) has confirmed it will go ahead with a scheme to compensate some car finance customers who were treated unfairly. The scheme has now been split into two periods: 6 April 2007 to 31 March 2014, 1 April 2014 to 1 November 2024
Not all consumers will be eligible for compensation. See FCA statement https://www.fca.org.uk/news/statements/fca-confirms-motor-finance-redress-scheme
PCP Claim Timelines in 2026 Agreements (April 2014 – Nov 2024): The scheme opens on 30 June 2026. Submitting before this date means a decision by 30 September 2026.Agreements (April 2007 – March 2014): The scheme opens on 31 August 2026. Complaints received earlier can expect a response by 30 November 2026.Final Deadline: The final date to make a claim is 31 August 2027.
*Based on figures published by the FCA in policy statement PS26/3, the average redress per agreement is £829.00. An estimated 12.1 million agreements made between 6 April 2007 and 1 November 2024 are eligible. Lenders must notify eligible customers by the end of September 2026, and the final deadline for complaints is 31 August 2027. All potential claim values used in our advertising, or on our website, are provided prior to deduction of our success fee. Please note, not all claims will be eligible for compensation
#Where eligible agreement(s) are identified, our charges for our work are between 15% to 30% + VAT of any redress amount(s). If you cancel your agreement outside the cooling-off period, charges may apply. Please read terms, available on our website and client pack. Successful claims may result in compensation of up to £829.00* per vehicle (subject to fees#). Average payout figure. Not all consumers will be eligible for compensation. https://www.fca.org.uk/consumers/car-finance-complaints
